phwi Privacy Policy

1. Information We Collect

When you register for a phwi account, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and the payment details associated with your chosen deposit method. We also collect information generated by your activity on the platform, such as login timestamps, game session data, transaction history, and device or browser information used to access phwi. If you contact our support team, we retain records of that correspondence to help resolve your query and improve our service. In some cases, we may request additional identity verification documents — such as a government-issued ID — to comply with our obligations under Philippine regulations and to confirm that you meet the eligibility requirements for using the platform. We only collect information that is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for account verification and responsible gaming compliance.

2. How We Use Your Information

phwi uses the personal information we collect to operate and maintain youraccount, process your deposits, and deliver the gaming experience you signed up for. We use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or this privacy policy — and we will never use those details to send you unsolicited marketing without your explicit consent. Your activity data helps us monitor platform performance, detect and prevent fraud, and ensure that our responsible gaming tools are working effectively for Filipino players. We may use aggregated, anonymised data for internal analytics and product improvement purposes, but this data cannot be used to identify you personally. Where required by Philippine law or by our regulatory obligations, we may use your information to verify your identity, assess your eligibility, or fulfil reporting requirements. We retain your personal data only for as long as your account is active or as long as is necessary to meet our legal and regulatory obligations, after which it is securely deleted or anonymised.

3. When We Share Your Data

phwi does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We share your data only in the limited circumstances described here. We work with trusted third-party service providers — including payment processors and identity verification partners — who need access to certain information to perform services on our behalf; these partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. We may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, safety, or property of phwi or its users. If phwi undergoes a business restructuring, merger, or acquisition, your personal data may be transferred as part of that transaction, but only under the same privacy protections described in this policy. In all cases, we share the minimum amount of information necessary and require any recipient to maintain appropriate data security standards.

4. How We Keep Your Data Safe

phwi uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the phwi platform is encrypted using secure protocols, and sensitive account information is stored using appropriate encryption at rest. Access to personal data within phwi is restricted to staff and systems that genuinely need it to perform their role, and all personnel with access to personal data are trained on data handling obligations. We conduct regular security reviews and work to address vulnerabilities promptly when they are identified. While we take every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security, and you also play a role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you believe your account has been compromised, please contact our support team immediately so we can take appropriate action.

5. Your Rights as a Filipino Player

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights regarding your personal information that phwi is committed to upholding. You have the right to be informed about how your data is collected and used — which is the purpose of this policy. You have the right to access the personal information we hold about you, and to request a copy of it in a commonly used format. You have the right to correct any inaccurate or incomplete personal information associated with your account by updating your profile or contacting our support team. You have the right to object to the processing of your personal data in certain circumstances, and to request that we restrict or erase your data where there is no longer a lawful basis for retaining it. To exercise any of these rights, please contact us using the details in Section 8 of this policy, and we will respond within the timeframe required by applicable Philippine law. Please note that some requests may be subject to identity verification before we can act on them.

6. Cookies and Tracking

phwi uses cookies and similar technologies to make the platform work correctly and to improve your experience as a Filipino player. Essential cookies are necessary for core platform functions — such as keeping you logged in during a session and remembering your preferences — and cannot be disabled without affecting how the platform operates. We also use functional cookies to remember choices you have made, such as your preferred language or display settings, so you do not have to re-enter them every time you visit. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement; this data is aggregated and does not identify you personally. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through the phwi platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may limit your ability to use certain platform features. By continuing to use phwi after being informed of our cookie practices, you consent to our use of cookies as described here.

7. Updates to This Policy

phwi may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law, and the most current version will always be available on this page with the "Last updated" date clearly shown at the top. We encourage you to review this policy periodically so you are always aware of how your personal information is being handled. If we make material changes that significantly affect your rights or how we use your data, we will make reasonable efforts to notify registered users through the platform or via the contact details associated with their account. Your continued use of phwi after any updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.

8. How to Reach Us

If you have any questions about this Privacy Policy, want to exercise your data rights under the Philippine Data Privacy Act, or need to report a privacy concern, please contact the phwi support team at the email address shown in the footer of this page. We aim to acknowledge all privacy-related enquiries promptly and to resolve them within the timeframe required by applicable law. For general questions about your account, deposits, or platform features, the FAQ page is the quickest place to find answers. If you are ready to create your account and are comfortable with how phwi handles your data, head over to the Register page to get started. Existing members can access their account at any time via the Login page.

What's in This Policy